SHIPPING - Information about shipping methods and shipping costs from GOURMET VERSAND

Below you will find information about our available shipping methods. You can select these yourself during the ordering process, provided they are activated for your country and your customer account.
If you have any questions about shipping methods or shipping processing, please feel free to contact us using the contact options . We are also available to help you on the following telephone number (+49) 02452 - 159 57 18.
Which countries does GOURMET VERSAND deliver to?
We deliver to Europe and worldwide in 81 different countries.
164 shipping options are available.

Deliveries are carried out with parcel service providers such as DHL , UPS or by forwarding agent .
The customs clearance associated with this is taken over completely or preparatively by us.
  • Shipping costs for private customers
    GOURMET VERSAND ships many thousands of different products. These include simple but also special products which, for example, have to be shipped refrigerated or frozen. The calculation in the shopping cart always calculates the cheapest shipping costs. If there is only one cool product in your shopping cart, the whole shipment will be sent by express shipping. Chilled products are marked in the cart. The calculation of shipping costs is also based on the weight of the item including packaging material. You can use the following selection fields to calculate the shipping costs in advance.

    Shipment to the following country:
    Select here whether your consignment contains chilled or frozen products.

    Select here whether your shipment should be sent by express shipping.

    kg = (max: 29kg)
    items total €

    6,50 EUR       DHL - Standard shipping Germany (only uncooled products) including energy surcharge
    free shipping from 80 €
    From a value of 70,00 EUR only 5,50 EUR shipping.
    [Duration of transport in days: 1-2 / delivery time: 8-18 h]
    max weight: 30 kg
    7,00 EUR       UPS standard shipping Germany (only uncooled products) including energy surcharge
    free shipping from 90 €
    From a value of 80,00 EUR only 6,00 EUR shipping.
    [Duration of transport in days: 1-2 / delivery time: 8-18 h]
    max weight: 25 kg
    15,00 EUR       UPS - EXPRESS SAVER shipping Germany until 6 p.m. (also chilled + frozen products) including energy surcharge
    free shipping from 170 €
    From a value of 140,00 EUR only 11,50 EUR shipping.
    [Duration of transport in days: 1 / delivery time: 8-18 h]
    max weight: 25 kg
    19,00 EUR       UPS - EXPRESS 12:00 Shipping Germany until 12 p.m. (also chilled + frozen products) including energy surcharge
    free shipping from 220 €
    From a value of 180,00 EUR only 15,00 EUR shipping.
    [Duration of transport in days: 1 / delivery time: 8-14 h]
    max weight: 25 kg
    0,00 EUR       CLICK and COLLECT - self-collection in the GOURMET VERSAND dispatch center Heinsberg / Germany (also chilled + frozen products)
    As soon as your order is ready for collection, you will receive another email from us.
    max weight: 10000 kg
    119,00 EUR       Transport by forwarding within Germany and exact calculation (price per EURO pallet / also refrigerated + frozen products)
    [Duration of transport in days: 1-5 / delivery time: 8-18 h]
    max weight: 100000 kg

    You can also put your desired items in the shopping cart.
    Certain products have a differentiated shipping cost calculation due to their volume and the resulting volumetric weight.
    The total weight of the products of your possible order will be calculated and displayed in the shopping cart.
    The shopping cart calculates all shipping costs due to the items.
    You do not need to log in or be logged in for this.
  • Note on the location of GOURMET VERSAND and the time until the parcel is dispatched.
  • Your order will leave our shipping center approximately 24 to 36 hours after successful payment.
    Shipping days are Monday to Friday. Chilled and frozen products only Monday - Thursday. Subject to prior sale.

    For example, if you order on Saturday, your order will be processed by us on Monday morning and shipped on Monday or the next day (here Tuesday).
    As soon as the order is considered paid and is processed by us during business hours, the 36 hours count for us. This is not the case if you pay in advance and the transfer has not yet arrived.
    Please also note the information on payment .

    You can see the duration for national shipping (within Germany) using the postal codes below.
    These are based at our location in 52525 Heinsberg.

    The duration for international shipping (outside Germany) can vary greatly. Please see the table below for the duration.

    An example for Germany:
    If your zip code is 09366 then look at the list on the right where the first 3/4 digits of your zip code can be found.
    Depending on the column, you can then see whether your package will take 1 or 2 days to reach you.
    So for `093`66 it takes 2 days.
  • Standort von GOURMET VERSAND
  • Standard running times
    Postal code in Germany
    1 day (green)
    2 days (gray)
    200 - 2127
    2141 - 229
    253 - 254
    260 - 2936
    2965 - 388
    400 - 781
    785 - 820
    840 - 8410
    850 - 857
    8671 - 8679
    900 - 934
    950 - 999
    010 - 199
    213 - 2140
    230 - 252
    255 - 259
    2937 - 2964
    390 - 399
    782 - 784
    821 - 839
    8411 - 849
    858 - 8670
    868 - 899
    935 - 949
  • Freshness surcharge for chilled or frozen products for transport
    There is a shipping surcharge (freshness surcharge) for chilled and frozen products. This freshness surcharge is a contribution to the costs of the Styrofoam box and the ice packs / dry ice.
    - Your chilled products (0 - 7°C) will be shipped in Styrofoam boxes and ice packs.
    - Frozen products (min. -18A° C) are shipped in Styrofoam boxes with dry ice.

    € 4,00 Shipping surcharge for fresh products (0-7°C)
    € 8,00 Delivery surcharge for frozen products (min-18 ° C)
  • There is no shortage
    With us there are no reduced quantities and no small quantity surcharge.
  • Catering customers / large customers
    Catering and large customers always pay the shipping costs. There is no free delivery.
  • Cash on delivery fee
    We are happy to offer you payment by cash on delivery, but please understand that chilled and frozen products cannot be sent cash on delivery.
    Cash on delivery payment is available for goods with a value of EURO 30 or more. The maximum weight is 30 kg.
    Cash on delivery is only permitted for Germany and fees of EURO 4 for DHL and EURO 8 for UPS (including VAT) apply.
    Please note that DHL charges a transfer fee of EURO 2 for cash on delivery deliveries.
    These additional EURO 2 are added to our invoice amount!
  • DHL - our main logistics partner
    - DHL usually delivers your package in 1-2 days
    - It is also possible to receive a delivery with DHL on Saturdays
    - If you are not at home when delivery is made, you can collect your package from your DHL branch.
    - 24h - hour parcel tracking via the Internet. When the goods are shipped, you will automatically receive an email from our system containing the package number.
    - Delivery to DHL packing station possible. You decide when your time frame allows.

    No chilled or frozen products can be sent with DHL.

    Notes on the packing station:
    Fresh and frozen products cannot be delivered to a Packstation. Packages with a maximum size of 60 x 35 x 35 cm are permitted for Packstations.
    We strive to pack your ordered products to save as much space as possible. If your package exceeds these dimensions, e.g. many products in one order or bulky items, delivery to a packing station is unfortunately not possible in such a case. We thank you for your understanding!

    Due to the high volume of parcels, we have decided to send our shipments COA² neutrally in the future.
    DHL offers the so-called GOGREEN service for this procedure.
    An additional fee per shipment is paid voluntarily by us, GOURMET VERSAND.
    This is used by DHL for climate protection projects (e.g. a WWF reforestation project) that are certified according to internationally recognized standards.
    You as a customer can therefore have peace of mind if you place 2 orders in a row at short notice.
  • UPS - our other logistics partner
    - Standard delivery in Germany in 24-48 hours
    - Satellite-based parcel tracking possible
    - Delivery from Monday - Friday (no Saturday delivery)
    - 24h - hour parcel tracking via the Internet. When the goods are shipped, you will automatically receive an email from our system containing the package number.
  • SWISS package
    For customers from Switzerland, we recommend using SWISS Paket in our webshop.
    You can have parcels delivered to Switzerland inexpensively using the SWISS Parcel service. All you have to do is register on
    You can find more detailed information on the SWISS Paket website.
  • Here we explain how to use the SWISS parcel address:

  • Your home address is:
    John Doe
    Musterstrasse 123
    4000 Basel
  • Your SWISS Parcel address is the German delivery address of the SWISS Parcel branch. Here in the example this is Weil am Rhein.
    Company: SWISS PAKET
    First name: John
    Last name: Doe
    Street + house number: Im Kranzliacker 9
    Additional address: K12345 <- This is your customer number at SWISS Parcel!
    Zip code: 79576
    Location: Weil am Rhein
    Country Germany
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